Refund Policy

Last Updated: May 26, 2026

At PVA Worlds, customer satisfaction is important to us. Since we sell digital products, all purchases are subject to the refund terms below.

By placing an order on our website, you agree to this Refund Policy.

1. Digital Product Nature

All products sold by PVA Worlds are digital and delivered electronically. Due to the nature of digital products, we generally do not offer refunds once an order has been delivered successfully.

Please carefully review product details before making a purchase.

2. Eligible Cases for Refund or Replacement

You may be eligible for a replacement or refund in the following situations:

Non-Working Product

If the delivered account does not work upon delivery and our support team verifies the issue.

Wrong Product Delivered

If you receive a product different from what you purchased.

Duplicate Delivery

If the same account is accidentally delivered more than once.

Undelivered Order

If payment was completed but the order was not delivered within the stated timeframe.

3. Replacement First Policy

In most cases, we follow a replacement-first policy.

If an issue is verified, we will first attempt to:

• Replace the account

• Provide an equivalent alternative

• Resolve the issue through support

Refunds may be considered only if replacement is not possible.

4. Non-Refundable Situations

Refunds or replacements will not be provided in the following cases:

• You changed your mind after purchase

• You purchased the wrong product by mistake

• The account was modified, damaged, or misused after delivery

• Login credentials were changed by the customer

• Violation of platform rules caused restrictions or bans

• Failure to follow provided usage guidelines

5. Claim Time Limit

Any issue must be reported within 24 hours of delivery.

Claims submitted after this period may not qualify for review.

6. Fraud Prevention

To prevent abuse and fraudulent claims, we may request evidence or verification before approving replacements or refunds.

False claims may result in account suspension from future purchases.

7. Payment Reversals & Chargebacks

Unauthorized payment disputes or chargebacks without contacting support first may result in permanent account suspension and refusal of future service.

We encourage customers to contact our support team before opening disputes.

8. Contact Support

If you experience any issue with your order, contact us immediately:

PVA Worlds
Email: [email protected]
Phone: +8801550019574
Handle: @pvaworlds

We are committed to resolving legitimate issues quickly and fairly.